Claims / Workers’ Compensation
The Finance Department’s Risk Management Claims staff handle auto, general liability, and property claims for both General Government and Schools. The adjusters investigate claims, determine payment or denial, process claim payments and IDTs, and assist citizens and County employees as they navigate the claims process. In addition, they conduct scene investigations and coordinate litigation of all types of claims.
Risk Management Claims staff also work with PMA, the County’s third-party administrator for workers’ compensation, to ensure timely reporting and appropriate claims handling of all work-related accidents for the County’s General Government and School Employees.
Privacy Notice: Information requested on these forms is necessary to process claims, to meet reporting requirements for state and federal laws, for insurance purposes, and/or for statistical reports. To the extent permitted by law, this information will be kept confidential by the County and its vendors.
Fatality, Hospitalization & Injury Reporting Requirements
The County is required to report an employee fatality, inpatient hospitalization, amputation, or the loss of an eye to the Department of Labor & Industry within a specified time frame. Please notify Emergency Management and Workplace Safety (EMWS) and Risk Management staff immediately upon knowledge of such an incident.
| Contact | Contact Person & Title | Phone |
|---|---|---|
| EMWS Primary | Rob Rowley, Chief of EMWS | 804-316-3563 |
| Risk Management Primary | Jeanetta Lee, Director of Risk Management | 804-382-4885 |
| EMWS Alternate | Craig Collins, Environmental Health & Safety Coordinator | 804-370-8362 |
| Risk Management Alternate | Jo Ann Adkins, Liability Claims Manager | 804-317-0452 |
Incident and Vehicle Accident Forms
- Incident and Vehicle Accident Reporting Flowchart
- Incident & Vehicle Accident Report
- Incident & Vehicle Accident Report Supplemental Form to Add Additional Equipment/Property
- Incident and Vehicle Accident Report Supplement Form to Add Additional Vehicles
The Risk Management Division handles all auto, general liability, and property claims for the County of Henrico and Henrico County Public Schools. Risk Management can be reached by phone at 804-501-5661 or email [email protected]
Workers’ Compensation Forms & Resources
-
- Workers’ Compensation Reporting Flowchart
- PMA Care 24 Telephonic Reporting Poster
- Panel of Physicians Form for Workers’ Compensation
- Employee’s Report of Injury form for Workers’ Compensation
- Supervisor’s Investigation Report for Workers’ Compensation
- Workers’ Compensation Temporary Prescription ID Card (English)
- Workers’ Compensation Temporary Prescription ID Card (Spanish)
Physical Capabilities Forms
PMA Companies is the third-party administrator for workers’ compensation for the County of Henrico and Henrico County Public Schools. PMA Companies can be reached by phone at 888-476-2669 or by email at [email protected]. For additional assistance, contact Risk Management by phone at 804-501-5661 or email [email protected].
Additional Workers’ Compensation Information
- VWC Information Brochure A brief guide to Workers’ Compensation for Injured Workers from the Virginia Workers’ Compensation Commission (VWC).
- VWC Ombudsman Brochure. Ombuds Department at the Virginia Workers’ Compensation Commission (VWC) is a free, confidential resource for information and assistance to unrepresented parties to a workers’ compensation claim
- VWC Workers’ Compensation Information for Firefighters, LEOS, and Corrections. Presentation by the Ombudsman at the VWC from 2023.
- For additional help with your Workers’ Compensation questions, you and your employees can also visit the Workers’ Compensation Commission website.
The Finance Department’s Risk Management Claims staff handle auto, general liability, and property claims for both General Government and Schools. The adjusters investigate claims, determine payment or denial, process claim payments and IDTs, and assist citizens and County employees as they navigate the claims process. In addition, they conduct scene investigations and coordinate litigation of all types of claims.
Risk Management Claims staff also work with PMA, the County’s third-party administrator for workers’ compensation, to ensure timely reporting and appropriate claims handling of all work-related accidents for the County’s General Government and School Employees.