Capabilities
As committed Henrico County public servants, we are more than just the function of our jobs. We embrace inclusion, courage, customer engagement, communication, and leadership so we can meet today’s needs while prioritizing future readiness.
Henrico County Capability Model
Inclusion
Acknowledging and showing appreciation for the individual differences, contributions, and talents of all team members, and strengthening employee confidence in their abilities.
Courage
Willingness to navigate uncomfortable situations, adhere to vision and values, take action and initiative on new ideas, and question assumptions and processes to improve outcomes.
Customer Engagement
Cultivating positive relationships with internal and external customers by proactively seeking customized solutions to increase satisfaction and build rapport.
Communication
Expressing thoughts, ideas, and information effectively.
Leading Self
Decisiveness, Functional Expertise, Personal Accountability, Critical Thinking
Leading Others
Relationship Management, Well-Being, Collaboration, Value & Develop Others
Leading the Organization
Organizational Awareness, Innovation, Agility, Cultural Awareness
Resources:
- Capability Model Summary
- Capability Model FAQs
- Capability Model Behavioral Examples
- Examples of Writing Performance Goals
- Examples of Writing Performance Narratives
- Performance Appraisals
- DEI Resources
View our video playlist to learn more about the Capability Model: